Returns

We want you to be completely satisfied with your purchase. If your order arrives damaged or faulty, we’ll gladly accept a return of unused items within 7 business days (domestic returns) or 30 days (international returns) from when your order arrives. Items should be in the original condition, and unused.  

Make sure you let me know you intend on returning your order by emailing me at cherrylm@bigpond.com within 7 days of receiving your order. If the item is faulty, please provide specific details and images.

HOW DO I RETURN AN ITEM?

1. Request your return by emailing cherrylm@bigpond.com within 7 days of receiving your order.
2. Please include your order number and which item (s) you would like to return and the reason you are returning them.
3. Send back to the following address:


18 Daffodil Crescent
Calamvale Queensland 4116
AUSTRALIA


Exquisite Leather cannot be responsible for your return parcel, so please ensure you can track it to make sure we receive it.

 

HOW WILL I BE REFUNDED?

We will credit your original method of payment minus original shipping charges and duties paid. 

 

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

Once your return arrives with us, please allow 10 business days for your refund to be processed. You will be notified by email once finalised.

 

CAN I EXCHANGE AN ITEM?

We DO NOT offer exchanges, but of course you are welcome to return a full priced item (even if it is bought during a sale) for a refund and re-purchase your preferred item/size once we’ve refunded you.

 

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind. 

 

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FAULTY POLICY
Every product we send out is initially quality controlled, however if you have received a product with a fault we will happily replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a fault. 

RETURN POLICY
We will happily accept a return of an item which has not been worn, washed or used in anyway and is returned in it's original condition, including tags, for a full refund. Please return within 7 business days for Australia and 30 business days for International from the date you received the parcel. Sale items cannot be returned for a refund and are final sale. Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery. International returns cannot be over $1000, if so please ship separately. Exquisite Leather is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refunded within 10 business days of the return arriving with us, followed by a confirmation email Exquisite Leather reserves the right to deny a refund of the merchandise returned if they do not meet the requirements of our return Policy.